Helpdesk Analyst ( Active Directory / Office 365 / Exchange )


Valintry is seeking a Helpdesk Analyst in Orlando, FL.

For this position, most of the work to be Helpdesk phone support, supporting the enterprise's internal customers

JOB RESPONSIBILITIES (include but are not limited to) :

  • Troubleshoot and resolve IT issues for staff and programs on day to day basis
  • Create new user accounts via Microsoft Active Directory
  • Document IT tickets and resolution of problem(s) in ticketing system
  • Assist with periodic computer asset inventory, disposal and associated cost information.
  • Working with Third Party Product, Maintenance & Support Technical Partners
  • Provide staff training around use of desktops and Office 365 applications
  • Review all IT policies with current and new staff members

MINIMUM REQUIREMENTS/QUALIFICATIONS :

Professional/Academic :

  • Experience in multi-service environment with variety of levels of IT needs
  • A degree and/or certifications would be preferred

Necessary Skills/Abilities :

  • Experience with server operating systems: Windows 2003/2007/2010/2012
  • Experience with desktop operating systems: Windows 7/Windows 8.1
  • Network experience would be a plus: TCP/IP, DHCP, Routing, Firewalls, Proxy Servers, Internet Content filtering, wireless networking, structured cabling
  • Security Management experience with virus protection, encryption technologies and secure database technologies would also be a plus
  • Experience with Microsoft Active Directory
  • Experience with Office 365
  • Experience with supporting application and MS Exchange hosted services
  • Ability to manage multiple tasks
  • Excellent organizational and communication skills
  • Flexibility and willingness to respond to issues and problems as needed

Required Experience:

  • Information Technology: 1 year

For immediate response please forward resumes to [email protected]
 
Anna Marcano
IT Recruiter
(Office) 407-392-3135
www.valintry.com

For a list of our current openings please visit Valintry's Jobs Webpage

Please note:
This client is not accepting candidates submitted by other staffing firms or agencies at this time.  Thank you.

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