Helpdesk Analyst ( Excellent Technical Documentation and writing skills needed )

Valintry is seeking a Helpdesk Analyst in Orlando, FL.

The most important requirement for this position is excellent technical documentation and writing skills.  The company is moving its enterprise helpdesk system to a new system called Cherwell.   This position requires an astute logical thinking person with a technical background to move technical documentation from the old system into the new Cherwell systems that will be used by the whole enterprise team. 

JOB RESPONSIBILITIES (include but are not limited to) :

  • Troubleshoot and resolve IT issues for staff and programs on day to day basis
  • Create new user accounts via Microsoft Active Directory
  • Document IT tickets and resolution of problem(s) in ticketing system
  • Assist with periodic computer asset inventory, disposal and associated cost information.
  • Working with Third Party Product, Maintenance & Support Technical Partners
  • Provide staff training around use of desktops and Office 365 applications
  • Review all IT policies with current and new staff members


Professional/Academic :

  • Experience in multi-service environment with variety of levels of IT needs
  • A degree and/or certifications would be preferred

Necessary Skills/Abilities :

  • Experience with server operating systems: Windows 2003/2007/2010/2012
  • Experience with desktop operating systems: Windows 7/Windows 8.1
  • Network experience would be a plus: TCP/IP, DHCP, Routing, Firewalls, Proxy Servers, Internet Content filtering, wireless networking, structured cabling
  • Security Management experience with virus protection, encryption technologies and secure database technologies would also be a plus
  • Experience with Microsoft Active Directory
  • Experience with Office 365
  • Experience with supporting application and MS Exchange hosted services
  • Ability to manage multiple tasks
  • Excellent organizational and communication skills
  • Flexibility and willingness to respond to issues and problems as needed

Required Experience:

  • Information Technology: 1 year

For immediate response please forward resumes to [email protected]
Eric Lyublinsky
Sr. IT Recruiter
(Direct) 407-205-1125
(Office) 800-360-1407

For a list of our current openings please visit Valintry's Jobs Webpage


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