Helpdesk Technician

VALiNTRY is seeking a Helpdesk Analyst in Lebanon, TN.

JOB RESPONSIBILITIES (include but are not limited to) :

  • Troubleshoot and resolve IT issues for staff and programs on day to day basis
  • Create new user accounts via Microsoft Active Directory
  • Document IT tickets and resolution of problem(s) in ticketing system
  • Assist with periodic computer asset inventory, disposal and associated cost information.
  • Working with Third Party Product, Maintenance & Support Technical Partners
  • Provide staff training around use of desktops and Office 365 applications
  • Review all IT policies with current and new staff members


Professional/Academic :
Experience in multi-service environment with variety of levels of IT needs
A degree and/or certifications would be preferred (A+ and Network+)

Necessary Skills/Abilities :

  • Experience with server operating systems: Windows 2003/2007/2010/2012
  • Experience with desktop operating systems: Windows 7/Windows 8.1
  • Network experience: TCP/IP, DHCP, Routing, Firewalls, Proxy Servers, Internet Content filtering, wireless networking, structured cabling
  • Experience providing phone support
  • Security Management experience with virus protection, encryption technologies and secure database technologies would also be a plus
  • Experience with Microsoft Active Directory
  • Experience with Office 365
  • Experience with supporting application and MS Exchange hosted services
  • Ability to manage multiple tasks
  • Excellent organizational and communication skills
  • Flexibility and willingness to respond to issues and problems as needed
  • Experience with Connectwise ticketing system is a plus

Required Experience:
Information Technology: 1 year

Applicants for this opportunity must have an unrestricted right to work in the United States.
[Persons in H-l, L-l, and OPT EAD status do not have unrestricted right to work.]
For immediate response please forward resumes to [email protected]

Josh Hill
Sr. IT Recruiter
(Direct) 321-704-9841
(Office) 800-360-1407

For a list of our current openings please visit Valintry's Jobs Webpage

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