Helpdesk Technician ( Windows / Active Directory)

VALiNTRY is seeking a Helpdesk Analyst in Lebanon, TN.

For this position, most of the work is Helpdesk phone support, supporting our Managed Service customers

JOB RESPONSIBILITIES (include but are not limited to) :
Troubleshoot and resolve IT issues for staff and programs on day to day basis
Create new user accounts via Microsoft Active Directory
Document IT tickets and resolution of problem(s) in ticketing system
Assist with periodic computer asset inventory, disposal and associated cost information.
Working with Third Party Product, Maintenance & Support Technical Partners
Provide staff training around use of desktops and Office 365 applications
Review all IT policies with current and new staff members


Professional/Academic :
Experience in multi-service environment with variety of levels of IT needs
A degree and/or certifications would be preferred (A+ and Network+)

Necessary Skills/Abilities :
Experience with server operating systems: Windows 2003/2007/2010/2012
Experience with desktop operating systems: Windows 7/Windows 8.1
Network experience would be a plus: TCP/IP, DHCP, Routing, Firewalls, Proxy Servers, Internet Content filtering, wireless networking, structured cabling
Security Management experience with virus protection, encryption technologies and secure database technologies would also be a plus
Experience with Microsoft Active Directory
Experience with Office 365
Experience with supporting application and MS Exchange hosted services
Ability to manage multiple tasks
Excellent organizational and communication skills
Flexibility and willingness to respond to issues and problems as needed

Required Experience:
Information Technology: 1 year

Applicants for this opportunity must have an unrestricted right to work in the United States.
[Persons in H-l, L-l, and OPT EAD status do not have unrestricted right to work.]
For immediate response please forward resumes to [email protected]
Kaley Cook
IT Recruiting Manager
(Direct) 407-205-1129
(Office) 800-360-1407
For a list of our current openings please visit Valintry's Jobs Webpage 

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