Network Engineer


NOC Engineer

Experience

  • Comprehensive experience managing, supporting, and deploying network infrastructures.
  • Strong ability to diagnose server or network alerts, events, or issues.
  • Understanding of common information architecture frameworks.
  • Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision.
  • Knowledge of NOC project management methodologies and techniques
  • Functional knowledge of scripting tools.
  • Good oral and written communication skills, and ability to address conflict with others constructively.
  • Experience with Disaster Recovery plans and related technologies.
  • Previous customer service or helpdesk experience.

Advanced skills
Server hardware experience, Datto backup & disaster recovery experience, firewall experience (Dell SonicWALL), Continuum RMM Tool, PowerShell scripting
Duties

  • Monitor the performance and capacity of computer systems using a variety of tools.
  • When a problem impacts the IT services, triage or troubleshoot the problem.
  • While responding to incidents, the NOC Engineer must carefully track and document all issues and resolutions in detail.
  • When problems are too large or complex for quick troubleshooting, NOC Engineers must escalate the issue to management, other IT resources or 3rd party vendors for assistance in reaching a resolution.
  • maintain ongoing communication within the team and externally, to keep all stakeholders aware of relevant, known issues and the steps being taken.

Education

  • Desired 2yrs of college or 4 years equivalent work exp in IT Infrastructure
  • Intermediate to advanced networking (CCNA or CCNP certifications highly desired)
  • Other desired certifications from Microsoft: MCSA, MCSE

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