Salesforce Administrator


The Salesforce Database Administrator will work to ensure that the company's database systems are well maintained and that staff have access to the training and technology needed to support the company's mission. They will develop use policies, database configurations and reports to ensure that programmatic goals and funding source requirements are met. The Salesforce Database Administrator's responsibilities includes but is not limited to: * Develop and implement database use policies and procedures, including those for database architecture, security, standards, purchasing, and service provision. * Analyze and make recommendations for the improvement and growth of donor management and client information systems. Research and recommend innovative and automated approaches, identifying those that leverage our resources and provide economies of scale * Keep current with the latest technology trends by attending webinars, user group meetings, and connecting with other administrators. * Serve as System Administrator for Company's Salesforce database. * Serve as project lead for Exponent Case Management application for Salesforce. * Design, configure and implement additional features and services as required to insure maximum effectiveness and utilization. * Manage user accounts, roles, security, profiles, and licenses. * Create and maintain record types, sales processes, and object relationships * Create and customize standard and custom objects including fields (also formula fields), page layouts, workflow and validation rules * Install and maintain third party applications as needed to meet business goals. * Monitor and maintain donation payment processing system and secure website integration. * Develop and maintain documentation, standard operating procedures, process workflows, and training materials for users. * Provide end-user support and tailored training sessions for Salesforce, covering topics for both fund development and programmatic users. * Proactively monitor and report on data integrity and adherence to standards of data entry and system usage. Regularly perform database de-duping and cleanup procedures. * Provide prompt and complete resolution to technical challenges and system issues. * Serve as agency administrator for Chicago's Homeless Information Management System (ServicePoint). * Meet with stakeholders to define reporting requirements and goals. * Create prototype reports, diagrams, and charts for production of accurate reports and train staff in how to use these tools. * Prepare and deliver reports as needed, using Salesforce reports and dashboards, Excel, and other tools as needed. * Provide recommendations for improving processes in database use and reporting systems across the organization. * Performs other duties as assigned. : * Meet with stakeholders to define reporting requirements and goals. * Create prototype reports, diagrams, and charts for production of accurate reports and train staff in how to use these tools. * Prepare and deliver reports as needed, using Salesforce reports and dashboards, Excel, and other tools as needed. * Provide recommendations for improving processes in database use and reporting systems across the organization. * Performs other duties as assigned.

Applicants for this opportunity must have an unrestricted right to work in the United States.
[Persons in H-l, L-l, and OPT EAD status do not have unrestricted right to work.]

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19-00613