Sr. Salesforce Administrator


As a source of innovative products and as a global financial marketplace and helps companies and institutions manage a vast array of risks, such as currency fluctuations for global manufacturers, unpredictable fuel costs for airlines and ever-changing commodity prices for farmers and are an essential part of the global economy. The mission of Salesforce.com at our client is to be our primary tool to capture, manage, access and share customer intelligence across the organization so that we main gain a single view, or 360-degree view, of customer profiles, activities, campaigns, and opportunity pipeline. The Salesforce Administrator will support this mission as part of the Customer Marketing/CRM team and be responsible for handling the ongoing support requests, projects, administrative needs, and ensure Users adhere to standards and best practices for the CME Group Salesforce instance. Functions Review and analyze requirements to design a solution utilizing standard features, custom declarative development, third party apps, or a combination of these. Troubleshoot errors, overcome challenging roadblocks, or design creative solutions to solve challenging requests Communicate with end uses, stakeholders, and leadership in the form of requirements gathering meetings, demos, trainings, release notes, and status updates. Assists with ongoing system administration including security, profiles, workflow rules, custom objects, custom fields, etc. Understands how Salesforce integrates with our other CRM solutions and customer/business intelligence databases Assists with release evaluations including updating user guides Manage ongoing support requests and administrative needs of users Assist in maintenance of system documentation and SFDC policies/procedures Communicates regularly with the SFDC designated super users to support them in their role and provide information and training.

Applicants for this opportunity must have an unrestricted right to work in the United States.
[Persons in H-l, L-l, and OPT EAD status do not have unrestricted right to work.]

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