VOIP / PBX Technical Support Analyst


We are searching for Technical Specialists to work for a premier VOIP company to carry out onsite installations, making changes to client phone systems, and troubleshooting VoIP-related issues. Candidate will help to build out call flow for new clients and assist existing clients with telecom needs as their businesses grow and change.

DAILY RESPONSIBILITIES (includes but may not be limited to the following):

  • Work directly with our clients via telephone or remote session to design, configure, and troubleshoot VoIP
  • Respond to questions and support calls about our phone system, mobile app, and fax system
  • Set up and install our VoIP phone system at new client businesses
  • Effectively resolve issues related to our clients’ hosted and on-premise PBX
  • Work directly with our clients’ IT companies to efficiently resolve network issues
  • Provision phones and call routes for new clients
  • Answer technical questions about our services
  • Listen well to our clients and then exceed their expectations
  • Learn from our technical support team and apply new knowledge every day
  • Be willing to work an occasional on-call rotation when necessary
  • Perform other duties as assigned

KNOWLEDGE & EXPERIENCE REQUIRED:

  • Come to the job with at least a high-school diploma or GED and a valid driver’s license
  • Have at least one year of experience working with technology (extra points for help desk experience)
  • Be able to complete our required VoIP certification courses (coming to the job with technical certifications is even better)

SKILLS & BEHAVIORS REQUIRED:

  • Have an enthusiastic, positive attitude and willingness to learn new skills
  • Multitask well
  • Be a superstar on the phone greeting clients, listening well, and understanding their needs (also called “excellent verbal communication skills”)
  • Be an efficient problem solver
  • Have an aptitude for computers and networking
  • Understand how small, medium, and large companies use their phones and other technology

Please note: This client is not accepting candidates submitted by other staffing firms or agencies at this time. Thank you.

Applicants for this opportunity must have an unrestricted right to work in the United States.
[Persons in H-l, L-l, and OPT EAD status do not have unrestricted right to work.]
 
 
For immediate response please forward resumes to [email protected]
 
www.linkedin.com/in/ericitstaffingguru/

 
Eric Lyublinsky
Sr. IT Recruiter
(Direct) 407-205-1125
(Office) 800-360-1407
www.valintry.com

For a list of our current openings please visit Valintry's Jobs Webpage
 
 
 

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